Business services.
Knowledge work under pressure. Where value leaks in this sector, and what we do about it.
Market in numbers
AI is reshaping the economics of professional and business services faster than most firms are redesigning their delivery model.
Size of the UK consulting market.
MCA Annual Industry Report 2026, Oxford EconomicsOf companies abandoned most AI initiatives before production in 2025, against 17% a year earlier.
S&P Global Market Intelligence, Voice of the Enterprise 2025Of AI adopters had fundamentally redesigned any workflow.
McKinsey, The State of AI in 2025Fill in: check the figures from S&P Global Market Intelligence, Voice of the Enterprise 2025 against the original before launch
Where we focus
What matters most in this sector.
AI and enterprise knowledge
Making institutional knowledge usable, with citation and control.
Automation
Removing administrative work from fee-earning time.
Operating model
Utilisation, delivery structure, pyramid shape and pricing.
What we measure
Utilisation, realisation, cost to serve and delivery cycle time.
Information on this website is provided for general information only and does not constitute investment, legal, tax or accounting advice.
Case studies are illustrative and context-specific. Outcomes depend on operating conditions, implementation and other factors, and similar results should not be assumed.