What we measure.
Eight measures that tell you whether an intervention worked.
Most change is never measured
Transformation is rarely assessed against a baseline, which is why so many claims cannot be relied on. We publish what we measure before we publish what we achieved.
Of organisational transformations succeed in improving performance and sustaining the gains.
McKinsey, The science behind successful organisational transformationsOf enterprise generative AI pilots show no measurable impact on profit and loss.
MIT Project NANDA, The GenAI Divide 2025Of organisations using AI report enterprise-level EBIT impact.
McKinsey, The State of AI in 2025Fill in: check the figures from MIT Project NANDA, The GenAI Divide 2025 against the original before launch
The eight measures
Applied consistently across investments and engagements.
Growth
Revenue, pricing, mix and customer retention.
Productivity
Output per hour, cost per transaction and cycle time.
Margin
Gross and operating margin, and the drivers behind them.
Cash
Working capital, inventory days and debtor days.
Asset performance
OEE, downtime, scrap and maintenance cost.
Risk
Incidents, control failures, resilience and audit findings.
Speed
Time to decide, time to deliver and time to market.
Sustained gain
Whether the improvement holds twelve months later.
How we measure
Six stages, from baseline to verification.
Baseline
Define the KPI, set the measurement period and validate the source system.
Diagnose
Identify the constraint and set the counterfactual.
Build
Implement the intervention and document the costs.
Operate
Stabilise the process and track adoption.
Measure
Compare KPIs and attribute the contribution.
Verify
Chief financial officer or operator sign-off, with caveats stated.
Our own results
Nothing appears here until it is measured and signed off.
- Fill in: First verified resultThe KPI, the baseline and the outcome
- Fill in: Sign-offWho verified it
- Fill in: Measurement periodThe dates covered
Information on this website is provided for general information only and does not constitute investment, legal, tax or accounting advice.
Case studies are illustrative and context-specific. Outcomes depend on operating conditions, implementation and other factors, and similar results should not be assumed.