Consumer and retail.
Demand, price and stock. Where value leaks in this sector, and what we do about it.
Market in numbers
Online has settled at a structurally higher share of UK retail, while cost pressure has intensified. Both make forecasting and pricing decisive.
Of UK retail sales were online in December 2025, against about 19.2% before the pandemic.
Office for National Statistics, Retail Sales December 2025Additional annual operating cost the sector expected from the Autumn 2024 Budget measures.
British Retail Consortium, via Tokio Marine HCCReduction in forecast errors from AI-driven forecasting.
McKinsey, AI-driven operations forecastingFill in: check the figures from British Retail Consortium, via Tokio Marine HCC against the original before launch
Where we focus
What matters most in this sector.
Demand
Forecasting at the level decisions are actually made.
Pricing
The fastest route to earnings, with lower execution risk than cost programmes.
Inventory
Availability against working capital, rebalanced with better forecasts.
Digital commerce
Connecting products, customers, marketing and sales.
What we measure
Forecast accuracy, availability, stock turns, gross margin and cost to serve.
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Case studies are illustrative and context-specific. Outcomes depend on operating conditions, implementation and other factors, and similar results should not be assumed.